The protection of Customer Proprietary Network Information (CPNI) was mandated by the Federal Communications Commission (FCC) as companies strive to become compliant with the FCC Pretexting Order of 2007. It is important to understand exactly what CPNI is and is not, the importance of safeguarding this data, the rules for compliance, and how Protiviti’s framework can be practically applied to achieve ongoing compliance. CPNI is sensitive customer information that must be protected, just as credit card information and Social Security numbers are safeguarded. Taking the necessary precautions to protect this data is in the best interest not only of customers, but also of service providers whose success relies on customer confidence.