Home > Tools > Methodologies & Models > Enhanced Telecom Operations Model (eTOM) Process Classification Scheme


            
July 6, 2009
Enhanced Telecom Operations Model (eTOM) Process Classification Scheme

This conceptual view of an example Enhanced Telecom Operation Model (eTOM) process classification scheme (PCS) addresses the major business process areas of strategy, infrastructure & product, operations and enterprise management, and just as importantly, the supporting functional process areas. Read this document to learn more about the fundamental knowledge of telecommunication customer needs and all functionalities necessary for the acquisition, enhancement and retention of a relationship with a customer.


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