Nancy Hala, KnowledgeLeader contributing writer
The three core business areas of Australia Post are letters; retail and agency services; and parcels and logistics. Services are delivered by three key operational divisions, support functions, and other subsidiaries and joint venture companies. Dave Mallard, the group manager for corporate audit services for Australia Post for the past eight years, oversees a team of 18 auditors who are supplemented by outsource providers. In this profile Mallard discusses the corporate audit mission, audit scope, finding the right people for the team, strategic goals, and team performance measures.