By Nancy Hala, KnowledgeLeader contributing writer
Lloyds TSB is a leading UK-based financial services group formed in 1995 with the merger of the TSB Group and the Lloyds Bank Group. Business operations at the company are structured along three primary operating divisions: UK Retail Banking, Insurance and Investments, and Wholesale and International Banking. In this profile, Martyn Scrivens, director of Group Audit for Lloyds TSB, discusses how the department has the goal to be best-in-breed. To achieve this, Scrivens and his group have established metrics such as using a risk-based audit methodology, obtaining the support of business unit management, and monitoring the group turnover rate.