December 3, 2007

Service Level Agreement Sample Template

This document is a template to be used by a company when developing a service level agreement (SLA). This sample template includes the following areas:

  • Audience
  • Purpose
  • Assumptions
  • Contacts
  • File Formats
  • File Delivery Expectations
  • Escalation Actions
  • Escalation Resources
  • Service Hours for Problem Resolution
  • File Development


Download the entire sample:

Service Level Agreement (SLA) - Sample Template.doc

(6 pages, 86 KB)

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