Retailers appear to have a problem: Their loss prevention (LP) management group is not always working toward the same goals as those of corporate executives. While the C-suite is developing an overall strategy that all departments in the retail organization – including LP – are expected to follow, what they identify as being areas of concern may not necessarily align with the priorities of LP management.
Protiviti explores LP strategies and practices, as well as the possible reasons for the differing priorities and barriers to communication between the C-suite and LP departments, in this survey, one of the first-ever industry-based, nonstatistical and nonacademic studies on this topic.
The survey findings reveal that there is notable disparity among the responses of corporate executives and LP management regarding views on LP strategy, internal theft, keeping current on industry trends, and the internal marketing of LP. Our research shows definitively that corporate leadership and LP management are not always on the same page with regard to LP’s purpose and focus, and that many retailers may have a significant amount of work ahead of them in order to align these two groups.
(23 pages, 1.9 MB)