Process Mapping to Understand and Document Processes (KLplus CPE Course)

This course will provide an overview of process mapping, including its business utility and guidelines for creating and understanding different types of process maps.

Program Registration:

Launch Course

For additional registration information, click here.

Learning Objectives:

Upon completion of this course, the learner will be able to:

• Define the elements and purpose of a process map
• Discuss the benefits and limitations of using process maps in audit documentation
• Create a process map
• Identify four common types of process maps and their intended purposes

Estimated Course Duration: 1 hour (1 CPE)

Delivery Method: Online Self-Study

Field of Study: Specialized Knowledge and Applications

Program Level: Basic

Advance Preparation/Prerequisites: None

Program Content:

Definition of Process Mapping
Definition of a Business Process

• Purpose
• Scope
• Action

The Importance of Process Mapping
Benefits and Limitations of Process Maps

• Benefits
  • Universal language
  • Reduce risk
• Limitations
  • Difficulty in distinguishing relative task importance
  • Inability to test effectiveness

Identifying When a Process Map is Needed

• High-level process map (Level 1)
• Process flowchart (Level 2)
• Process interfunctional chart (Level 3)

Five Basic Steps to Process Mapping

• Select the process
• Scope the process
• Gather information
• Map the process
• Validate understanding

Four Common Types of Flowcharts

• Illustrative
• Transactional
• Interfunctional
• Context

Validating a Process Map
Other Methods of Process Documentation

Download PDF Course Description:



(1 page, 63 KB)

Program Registration:

1. Login to KnowledgeLeader account

2. Click on Launch Course.

3. The link takes you to the KLplus Login window.

4. Enter your email address and password and then click the Submit button.

5. The training module will launch automatically. NOTE: Most training modules are narrated. To view speaker notes during the presentation, click the Notes tab.


In order to earn CPE credit, you must complete the training module within one year of enrollment and score 70% or above on the Final Exam.

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please contact our offices at (866) 923-8513 or if outside the U.S., please call +1 (925) 598-7771. You may also email us at knowledgeleader@protiviti.com.

Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.