IT Support Policy
Detailed Best-Practice Corporate IT Support Procedures
Explore our detailed IT support policy for employees, covering request submission, urgent assistance after hours and issue escalation guidelines.
In this sample, IT requests that are not urgent can be resolved by raising a help desk ticket. For all urgent requests, an immediately reachable email ID and phone number are provided; also, an escalation matrix is outlined in case an urgent request is not responded to within 15/25 minutes. This policy also lists detailed steps for submitting a request to corporate IT, getting urgent help after normal business hours and escalating an issue if no response is received.