This sample audit report can be used to benchmark the costs and productivity of an organization's back office processes. It explains how optimizing transaction processing will eliminate duplication between operating units, reduce physical locations, improve productivity, distribute workloads throughout the month and centralize high-volume transaction processing.
Objectives in this report include redesigning the process flow emphasizing process standardization, reducing transaction processing times, benchmarking the cost and productivity of back office processes, and adopting common management practices to foster improved communication and knowledge sharing across the various business units.
The following processes were considered in scope for this review:
- Accounts payable
- Accounts receivable and billing
- Payroll and benefits administration
- General accounting and fixed asset accounting
- Budgeting, planning, forecasting and decision analytics