This tool provides steps for developing a performance measurement process.
The sample steps include: develop a corporate strategy that uses the input of the leadership of the organization, the expectations of the various stakeholder groups and best practices (e.g., maintain customer loyalty through new product development versus lowering prices); communicate the strategy and need for a new performance measurement system (e.g., one-hour company-wide meeting); develop goals (e.g., get products to the market 50 percent faster over the next two years); identify the critical processes; and identify the major process of the organization.