This questionnaire serves as a starting point for sourcing the root causes of problems, risks and known performance gaps or deficiencies.
When looking at a problem, it is important to distinguish between the primary or root cause and the contributing causes in order to develop the necessary corrective actions to prevent the problem from reoccurring. This type of analysis also establishes the basis of other performance assessment activities. Sample questions include: What performance gap or deficiency has been identified? What was the damage or consequence? Did the process perform the way it was supposed to perform? What are the measurable objectives of the business process?