The order-to-cash process refers to a company's business process for the entire order processing system. This is a set of business processes that manage the sales order to customer payments. It helps define success as a company and relationships with customers. This sample document can be used as a guide to mitigating risks common to an organization’s order-to-cash process.
Sample risks include: The marketing manager may not be aware of production availability, resulting in a delay of sales and positive cash flows; the marketing manager may make unfavorable economic deals based on out-of-date or incorrect information; the marketing manager may make a mistake tracking counterparty bids, resulting in missed opportunities; and the marketing manager may make deals that exceed credit limits for a counterparty established by the credit department, exposing the company to greater financial loss in the event of default or bankruptcy.