What does confrontation mean to you? Is it hostile disagreement from a clash of ideas or opinions? Is it a galvanizing “meeting of the minds”? How you view a confrontation will dictate how you react to one. Internal auditors are in the unique position of monitoring an organization while belonging to it. Broaching sensitive topics and highlighting weaknesses or deficiencies in a business’s process could create conflict so intense that you and the client, your peers, or the board may become involved in a confrontation.
Confrontations are like fires–when wild, they can be destructive, wreaking havoc on lives, homes and livelihoods. You can't always avoid them, but you can do your best to handle them well. In this article, Ann M. Butera explains how you can redirect the flames of a confrontation in order to maintain control and work toward common goals.