Who Is Watching the Bots? Part One: RPA Governance

The implementation and scaling of RPA is a structured and specialized process. Governance — the establishment of policies, and the implementation and monitoring of those policies under a governing body — is a foundational component of any RPA program. RPA program governance is not unlike the governance of other technologies. It requires a clear strategy, effective risk management, discipline and commitment, good documentation and information sharing, and regular self-evaluation.

This article explains how robotic process automation (RPA) at scale requires good governance to enable success while helping to mitigate associated risks.