Action Requested!: If you have the course below in progress, please complete by August 20th in order to receive CPE credit. After this point this course will be removed from the site and no longer available for our KLplus users. You will, however, still be able to request your CPE certificate. Keep an eye out the end of August for new courses available to you!
Of all the different types of skills and competencies a project manager uses, soft skills are the most important. The ability to communicate effectively with team members and negotiate between conflicting demands so stakeholders remain positive can mean the difference between success and failure. In this course, you'll learn how to handle it when someone requests a change to the project, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise.
Please Note: This course is provided by a third party and therefore requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to https://certificaterequest.skillsoft.com/ to request the certificate.
Upon completion of this course, the learner will be able to:
- Describe the law of triple constraints
- Identify potential effects on a project when changes are not controlled
- Sequence the steps for controlling changes on a project
- Recognize the types of information that should be included in a communication plan
- Recognize methods for managing conflict
- Describe how to keep stakeholders positively engaged in a project
- Recognize methods for managing project change, communication, and stakeholders
Estimated Course Duration:
30 minutes (0.5 CPE)
Field of Study:
Download the Course Description
Complaint Resolution Policy/Refund Policy:
For more information regarding refund, complaint and program cancellation policies, please contact our offices at (866) 923-8513 or if outside the U.S., please call +1 (925) 598-7771. You may also email us at email@example.com
CONTINUING PROFESSIONAL EDUCATION CREDITS
Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org