The main aims of your organization’s product or service is to help your customers achieve a specific goal or overcome a problem. This is where the concept of design thinking comes in. Design thinking is a customer-centric approach to determining how best to meet customer needs.
In this course, you'll explore ways to develop customer focus to help you define problems. You’ll explore design thinking strategies, including how to reframe problems, how to brainstorm solutions, and when to use prototypes. You’ll also identify best practices for user testing, as well as for and gathering and reviewing feedback for effective problem solving.
Please Note: This course is provided by a third party and therefore requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to https://certificaterequest.skillsoft.com/ to request the certificate.
Upon completion of this course, the learner will be able to:
- Build a culture of design thinking
- Identify the characteristics of design thinking
- Recognize ways to see through the customer’s eyes
- Identify the steps for reframing a problem
- Describe the elements of customer-centric brainstorming
- Identify uses for prototyping
- Identify best practices for conducting user tests
- Knowledge Check: Using Design Thinking
Estimated Course Duration:
24 minutes (0.5 CPE)
Field of Study:
Download the Course Description
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CONTINUING PROFESSIONAL EDUCATION CREDITS
Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org