This document focuses on the capability maturity model for the business continuity process. In this process, the OPTIMIZING
phase is determined by implementation of a comprehensive or organization-wide business continuity process.
The capability maturity model describes a maturity curve on these capability levels: INITIAL
, which includes ad hoc/chaotic processes such as policies being non-existent; REPEATABLE
, which includes intuitive processes such as compliance of company policies and human resources (HR) legal requirements; DEFINED
, which includes qualitative/quantitative processes such as compliance and monitoring of company policies; MANAGED
, which includes quantitative processes, including monitoring and updating of company policies; and OPTIMIZING
, which includes continuous improvement processes such as strategies including continuous monitoring and updating of company policies.
The Capability Maturity Model (CMM) is a framework that describes an improvement path from an ad hoc, immature process to a mature, disciplined process focused on continuous improvement. The CMM defines the state of a process using a common language that is based on the Carnegie Mellon Software Engineering Institute Capability Maturity Model.