This document provides a model that can be used to measure an organization’s equal employment opportunity management capability.
The capability maturity model describes a maturity curve on these capability levels: INITIAL
, which describes a poorly aligned function with non-documented strategies, manual management processes, lack of integrated systems and heavy reliance on spreadsheets/manual documents; REPEATABLE
, which describes a loosely aligned function supported by informal policies applied to processes performed by personnel with mixed skill levels; DEFINED
, which describes a strategic management structure in place with well-defined processes supported by an organized and highly trained team; MANAGED
, which describes a function aligned with the organizational strategic plan and personnel; and OPTIMIZED
, which describes a management process performed at an optimal level with best practices in full use.
In this sample, an OPTIMIZED
organization has defined roles and responsibilities; policies that are aligned with strategic goals, defined, documented, and communicated to employees; and HR compliance and diversity processes that are continuously benchmarked.
The capability maturity model is a framework that describes an improvement path from an ad hoc, immature process to a mature, disciplined process focused on continuous improvement. The CMM defines the state of a process using a common language that is based on the Carnegie Mellon Software Engineering Institute Capability Maturity Model.