Headquartered in Knoxville, TN, the Tennessee Valley Authority (TVA) provides electrical service to more than 9 million customers across portions of seven states in the southeastern United States. It employs about 10,000 people and manages land, navigation and flood control for the Tennessee River System.
On December 22, 2008, a dike failed at TVA’s Kingston Fossil Plant, spilling millions of tons of coal ash into the Emory and Clinch rivers. The Kingston spill pointed out the need for a culture change at TVA. The question, according to Richard Moore, Inspector General, TVA OIG, became “how to accomplish that.”