For Anne Mercer, chief audit executive at Universal American, technology has been the key to flexibility and collaboration. "[Protiviti’s] Governance Portal plays a key role in our ability to be effective, proactive and collaborative," she says. "All of our work papers are electronic, and we can conduct follow-ups and monitor remediation efficiently. We use the portal to track policies and procedures, share materials with our external auditors, and connect with state auditors. It's an easy way for them to access data. It also facilitates working remotely."
Data security is one of the many ways the internal audit team at UA is able to deliver value. The team conducts an annual cybersecurity review that includes Health Insurance Portability and Accountability Act (HIPAA) compliance related to data privacy.