Sales Customer Follow-Up Policy

The purpose of this policy is to outline the follow-up action to be used by sales administration customer service representatives.

In this sample, customer service should verify that new customers have received their equipment/products shipment and resolve any problems the customer may be experiencing with either set-up or use of the equipment/product to assure customer satisfaction. The customer service department should also be responsible for calling new customers five (5) to ten (10) business days after their order has been shipped and follow the call script provided, but should feel free to speak in their own conversational style by substituting words or phrases as necessary.