Customer Credit Policy

This Customer Credit Policy establishes guidelines for customer credit limits, the credit hold and release process, and the ongoing credit review of customer accounts. 

This policy applies to company employees at all locations that are involved in the review and establishment of customer credit, including credit analysts, treasury managers, customer service representatives (CSRs), regional sales managers, business directors, the vice president (VP) of sales and chief financial officers (CFO). The VP of sales should be responsible for enforcing the customer credit process for small customer accounts, and the treasury manager should be responsible for enforcing the customer credit process for large customer accounts.