The following sample outlines a set of policies and procedures for invoicing customers and issuing invoice corrections. It applies to all customer service department personnel responsible for invoicing customers. This policy is not applicable to any type of customer credit or debit memo or any corrections associated with those credits and debits. Customer service supervisors and managers are responsible for ensuring compliance with this policy.
Under this policy, company invoices should be created timely and accurately to ensure prompt receipt of customer payment. Unless negotiated otherwise by sales and approved by treasury, customers shall be invoiced for every shipment.