This policy specifies the actions to be taken when processing freight claims for shipments where the carrier has lost and/or damaged goods during shipment, or where there is a shortage in the delivered goods.
Some of the procedures outlined within this policy include: (1) Check the bill of lading (BOL) for the carrier name and shipping date to verify that the claim will be processed for the correct carrier. (2) Each freight claim should be a separate set of documents with the BOL, proof of delivery (POD), invoice, etc. beneath and attached. The credit notes should be printed and on top of the claims (and in the same order as the claims).