This sample policy establishes guidelines and procedures common to an organization’s collections quality assurance process.
In this sample, each week a sample of quondam receivable unit (QRU) team member accounts will be reviewed in detail for accuracy and quality using the quality audit form; samples will be randomly selected from the daily productivity worksheets to ensure a representative sample of the team member’s productivity; the reviewer will tally the scores for each account as well as the entire quality audit; the reviewer will discuss the quality audit with each individual weekly and explain the reasoning behind each score and provide instructions for improvement; etc.