Etihad Airways (Etihad) is the national airline of the United Arab Emirates (UAE). During its first decade, it grew more than US$6 billion in revenue and is now the second-largest carrier in the UAE. Etihad’s team of internal auditors is divided into five specialties: flagship airline, airline partners, compliance, IT assurance, risk assessment.
In this profile, Harsh Mohan, SVP of Audit, Compliance and Risk, discusses how he solved many of the differences between management and internal audit. Mohan implemented a collaborative approach, making sure auditors praised managers for their accomplishments, explained the significance of adverse findings and prioritized recommendations according to business value. This approach resulted in a significant increase in satisfaction with audit engagement across the business.