Brinks Home Security has long been known for its dedication to security and protection. A number of major ongoing changes, including the implementation and refinement of an e-commerce system, have enabled the company to increase its growth rate during the past two years.

‘‘The customer is our business,’’ says Lynne Howison, Brinks senior director of internal audit. ‘‘Everything we do centers on acquiring, retaining and satisfying the customer.’’ In this profile, Howison discusses her department’s use of advanced auditing tools and techniques to maintain strategic focus and achieve a successful business transformation.