This tool includes questions to consider when conducting an audit of the billing, accounts receivable, credit and collections process.
Sample questions include: Who is the manager responsible for the AR process? Are accounts receivable/billing and departmental performance metrics monitored regularly? How many full-time equivalents (FTEs) execute the invoicing process? How many FTEs execute the collections process? How many invoices are prepared and distributed each month? How many entities or individuals are in the customer database? How many inactive customers are there in the customer database? How many remittances are received per month?