Business Process Key Performance Indicators (KPIs)

In order for an organization to achieve a truly optimized state of maturity, it should be continually evaluating its performance and effectiveness in certain key areas. When developing a key performance indicator (KPI) scorecard, it is important to select metrics that are based on the objectives of the function. Upon the identification of departmental or process objectives, KPIs can be selected that help the function determine whether it is meeting its objectives.

Organizations can use the performance measures included in this tool to manage several business processes, including accounts payable, accounts receivable, billing, close the books and more.