This guide includes sample questions and considerations for developing a self-assessment survey.
The key focus areas include: specify the information needed, individual question content, overcoming client’s inability to respond, overcoming client’s unwillingness to respond, choosing question structure, determining the order of questions, and pretesting. It is also important to have a clear idea of the target population. The characteristics of the respondents will influence the design of the questions. Questions asked to senior management will most likely be on a different level than questions developed for other employees.