A variety of sample tools focusing on benchmarks and key performance indicators (KPIs) are available on KnowledgeLeader. These benchmarking tools are all provided in downloadable versions so they can be repurposed for use in your organization.
A
Accounts Payable Process Key Performance Indicators (KPIs)
This benchmarking tool focuses on key performance indicators (KPIs) for the accounts payable process.
Affiliations Risk Key Performance Indicators
Affiliation risk affects any company that has a relationship with another company. Three major aspects of affiliation risk must be considered: sourcing, supply chain management and alliances. This document discusses the business risks related to affiliations.
Applying Best Practices Across the Organization Key Performance Indicators (KPIs)
This benchmarking tool focuses on the key performance indicators (KPIs) for applying best practices across the organization.
Audit Committee Responsibilities and Key Performance Indicators (KPIs)
The ten areas listed in this document offer an overview of what typically encompasses the most common audit committee responsibilities.
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Benchmark Performance Key Performance Indicators (KPIs)
This tool focuses on the key performance indicators (KPIs) for applying benchmarking across the organization.
Build Lender Relationships Key Performance Indicators (KPIs)
This benchmarking tool outlines key performance indicators (KPIs) for building lender relationships.
Business Process Benchmarking Tool
This template provides sample performance measures for the following business processes: accounts payable, accounts receivable, billing, close the books, commissions, finance and accounting, fixed assets, internal audit, inventory, payroll, purchasing, spare parts, supply chain, tax, and travel and entertainment.
C
Channel Effectiveness Risk Key Performance Indicators
This tool discusses the meaning of channel effectiveness risk, the shift from the industrial age to the information age supply chain, business risks related to channel effectiveness, management practices and performance measures, lessons learned, and top questions to consider.
Close the Books Key Performance Indicators
This tool outlines key objectives for closing the books, the outcome measures associated with each objective, and the activity measures that drive each outcome measure.
Collateral Risk Key Performance Indicators (KPIs)
This tool defines collateral risk, shares leading practices to mitigate collateral risk, and provides questions to consider.
Communicate With Shareholders Key Performance Indicators (KPIs)
This benchmarking tool focuses on leading practices and key performance indicators for effectively communicating with shareholders. It looks at the fundamentals of effective shareholder communication plans and allows companies to understand the effect they have on the cost of capital.
Compliance Risk Key Performance Indicators
This document focuses on business and regulatory compliance risks and includes questions for compliance risk evaluation.
Currency Risk Key Performance Indicators (KPIs)
This tool describes risks associated to currency, identifies their root causes, and provides risk measurement information, management practices, and questions to consider.
Customer Fraud Risk Key Performance Indicators (KPIs)
This tool template explains the business risks related to customer fraud and outlines best practices to counter credit card fraud, identity theft, theft of intellectual property and phony online auctions.
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Data Analytics by Business Process
Data analysis using common spreadsheet and software tools can quickly reveal anomalies that may indicate fraud or control problems within a process. This tool lists sample data analytics that can be run for common business processes: procure-to-pay, order-to-cash, human resources, inventory and finance.
Data Integrity Risk Key Performance Indicators
This tool describes the components of data integrity risk, lists business risks related to data integrity, outlines practices and performance measures for the maintenance of data integrity, and shares questions for risk evaluation.
Develop Public Relations Program Key Performance Indicators (KPIs)
This benchmarking tool outlines key performance indicators for developing a well-crafted public relations campaign that generates not just coverage and visibility, but fosters meaningful relationships with customers, clients, business partners, employees and public constituencies.
Developing Budgets Key Performance Indicators
This benchmarking tool focuses on cost-based, quality-based and timed-based performance measures for developing budgets.
Developing Budgets Key Performance Indicators: Sample 2
This document discusses leading practices used by companies to develop budgets.
E
Enterprise Risk Management Key Performance Indicators
This tool discusses the key components of enterprise risk management framework, provides questions to help analyze an organization’s risk management processes, and shares leading practices.
External Access Risk Key Performance Indicators (KPIs)
This tool outlines the business risks associated with inappropriate access to systems, data or information and suggests best practices to counter these risks.
External Financial Information Key Performance Indicators
This tool focuses on the key objectives for providing external financial information, the outcome measures associated with each objective, and the activity measures that drive each outcome measure.
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Financial Instrument Risk Key Performance Indicators (KPIs)
This benchmarking tool sample describes financial instrument risk and outlines business risks related to financial instruments, leading practices and questions to consider.
H
Human Resources Risk Key Performance Indicators
In the realm of recruiting new candidates, companies must become as concerned with selling themselves to potential employees as they are with selling their products and services to consumers. This document describes business risks and performance measures for the online employee recruiting process.
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Implement Total Quality Management Key Performance Indicators (KPIs)
This benchmarking tool outlines the key performance indicators (KPIs) for implementing total quality management (TQM) across the organization.
Intellectual Property Risk Key Performance Indicators
This document outlines core risks and key performance indicators related to intellectual property, including creative works that have economic value and are protected by law.
Internal Audit Performance Measures Key Performance Indicators (KPIs)
This document discusses key objectives for measuring the internal audit process, the outcome measures associated with each objective, and the activity measures that drive each outcome measure.
IT Performance Risk Key Performance Indicators
This tool focuses on business risks related to IT performance and performance measures and includes questions for risk evaluation.
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Lockbox Accounts Key Performance Indicators (KPIs)
This tool explains how lockbox accounts can reduce the effects of processing float and the overall cost of cash processing.
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Manage Government Relations Key Performance Indicators (KPIs)
This benchmarking tool focuses on the key performance indicators for effectively managing government relations.
Manage Improvement and Change Key Performance Indicators (KPIs)
This benchmarking tool discusses the key performance indicators for managing improvement and change within organizations.
Manage Inventories Key Performance Indicators (KPIs)
This benchmarking tool outlines the leading practices for effective inventory management.
Manage Legal and Ethical Issues Key Performance Indicators (KPIs)
This tool shows key objectives for managing legal and ethical issues, the outcome measures associated with each objective, and the activity measures that drive each outcome measure.
Manage Legal and Ethical Issues Key Performance Indicators (KPIs): Sample 2
This benchmarking tool outlines key performance indicators for managing legal and ethical issues within organizations.
Manage Mergers and Acquisitions Key Performance Indicators (KPIs)
This tool sample includes key objectives for managing mergers and acquisitions, the outcome measures associated with each objective, and the activity measures that drive each outcome measure.
Manage Relations With the Board of Directors—Key Performance Indicators (KPIs)
This tool describes cost-based, quality-based and time-based performance measures and lists measures that can be used as a starting point for discussions about managing relations with the board of directors.
Measure Organizational Performance Key Performance Indicators (KPIs)
This benchmarking tool focuses on the key performance indicators (KPIs) for measuring organizational performance.
O
Opportunity Cost Risk Key Performance Indicators
This benchmarking tool outlines the business risks of opportunity cost and shares the root causes and performance measures related to opportunity cost risk.
Organizational Alignment Risk Key Performance Indicators (KPIs)
This tool explains the meaning of organizational alignment risk, outlines business risks and management practices related to organizational alignment, and provides questions to consider.
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Pricing Risk Key Performance Indicators (KPIs)
This benchmarking tool sample describes pricing risk and outlines business risks related to pricing, best practices and questions to consider.
Process Accounts Receivable, Credit and Collections Key Performance Indicators (KPIs)
This benchmarking tool outlines key objectives for processing accounts receivable, credit and collections; the outcome measures associated with each objective; and the activity measures that drive each outcome measure.
Process Alignment Risk Key Performance Indicators
This tool discusses the meaning of process alignment risk, the process alignment in value chains, business risks related to process alignment, management best practices and performance measures, and shares questions to consider.
Project Management Risk Key Performance Indicators (KPIs)
This tool focuses on project management risks and offers leading practices, performance measures and questions for risk evaluation.
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Records Management Risk Key Performance Indicators
Records management is the process of controlling electronic or hard-copy documents over the course of their lifecycle. This document describes regulatory and business risks related to records management, and includes a list of questions about records management risks.
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Settlement Risk Key Performance Indicators (KPIs)
This tool discusses the meaning of settlement risk, outlines business risks related to settlement, and shares performance measures and questions to consider.
Sourcing Risk Key Performance Indicators (KPIs)
This document discusses the benefits and risks of outsourcing and shares questions to consider when evaluating business risks.
System Design Risk Key Performance Indicators
This document describes design risk and system design, shares business risks related to system design, suggests practices, and provides questions for evaluation.
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Transaction Authority Risk Key Performance Indicators (KPIs)
This tool explains the meaning of transaction authority risk and transaction authenticity, outlines business risks related to transaction authority, and shares management practices and questions to consider.
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Warehouse and Storage Key Performance Indicators (KPIs)
Leading practices companies today are making concerted efforts to redefine their warehouses from passive storage facilities to active agents of supply chain efficiency–specifically, as centers for product transformation and flow-through distribution. This tool outlines leading practices and key performance indicators for the warehouse and storage process.
Warranty and Claims Benchmarking Tool
This tool collects data about how a company handles warranties and claims from both an accounting/financial perspective and an operational perspective. An assessment of these results can help in effectively managing the warranty and claims process, which can result in significant costs savings, increased customer satisfaction, and improved products and services, all of which translate into competitive advantage.
Working Capital Management Key Performance Indicators
There are three fundamental building blocks of effective cash management: working capital optimization, cash flow forecasting and liquidity management. This document is designed to help organizations assess the strengths and weaknesses of the working capital management process.