Note: This is a recording of a previously held live webinar and is not eligible for CPE credit.
Confrontations are like fires — when wild, they can be destructive. On the other hand, controlled fires are not detrimental when handled correctly. Since confrontations are a natural part of the audit process, you can’t always avoid them, but you can do your best to handle them well.
Watch this presentation with popular KnowledgeLeader writer Ann M. Butera to learn how to control the flames of a confrontation in order to achieve the result you want.