AI and the Digital Future of the Insurance Industry

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By
Tyrone Canaday, Protiviti Managing Director

Artificial intelligence (AI) is disrupting the insurance business. Though somewhat late to the party compared with other industry groups, some insurers have already implemented a broad range of applications for such AI staples as natural language processing (NLP), robotic process automation (RPA), machine learning (ML) and deep learning.

In this article, Protiviti’s Tyrone Canaday takes a dive into three areas that are undergoing the greatest change as a result of this trend: customer experience, back-office processing, and compliance and risk management.

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