RPA or AI? To Achieve Most Automation Goals, You Need Both

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Madhumita Bhattacharyya and Jonathan Wyatt, Protiviti Managing Directors

Discussions of robotic process automation (RPA) and artificial intelligence (AI) tend to follow separate tracks. This has been a function of the way these technologies have been marketed and sold. However, as organizations move forward with RPA implementations over the next couple of years, they need to ensure that the implementation team understands the key interaction points between execution and intelligence and have people with AI skills on the project team.

This article explains why an organization’s transformation goals need to leverage both RPA and AI to achieve any significant degree of end-to-end automation.

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