Equal Employment Opportunity: Capability Maturity Model and Six Elements of Infrastructure

This document includes the capability maturity model and six elements of infrastructure focused on the equal employment opportunities process.

The capability maturity model describes a maturity curve on these capability levels: INITIAL, which includes ad hoc/chaotic processes such as policies being non-existent; REPEATABLE, which includes intuitive processes such as compliance of company policies and HR legal requirements; DEFINED, which includes qualitative/quantitative processes such as compliance and monitoring of company policies; MANAGED, which includes quantitative processes, including monitoring and updating of company policies; and OPTIMIZING, which includes continuous improvement processes such as strategies including continuous monitoring and updating of company policies.

The Capability Maturity Model (CMM) is a framework that describes an improvement path from an ad-hoc, immature process to a mature, disciplined process focused on continuous improvement. The CMM defines the state of a process using a common language that is based on the Carnegie Mellon Software Engineering Institute Capability Maturity Model. The Six Elements of Infrastructure (Six Elements) is a useful tool for categorizing issues, understanding where problems are occurring within the organization, and drawing conclusions to form the basis for recommendations. In Protiviti’s view, the elements of infrastructure should be considered when designing a new process or assessing an existing process.