Customer Satisfaction

The following 76 items are listed by Content Data.
Articles

Credential Stuffing at Chipotle Mexican Grill Inc.

In this article, Audit Analytics discusses credential stuffing and offers suggestions on what companies can do to avoid ...
Subscriber Content
Mon, May 20, 2019
Articles

A Guiding Principle for a Smooth Transition: Get Smart While Getting Things Done!

In this article, Protiviti Managing Directors Jim Ryan and Jay Thompson offer several best practices for a smooth acquis...
Subscriber Content
Mon, Apr 29, 2019
Audit Programs

Pricing and Discounts Audit Work Program

This audit program can be used to conduct a thorough review of product pricing and to help assure that controls over pri...
Subscriber Content
Mon, Mar 18, 2019
Audit Reports

Sales Order Processing Review Audit Report

This audit report evaluates the control adequacy and operational effectiveness of the sales order processing cycle.
Subscriber Content
Mon, Dec 3, 2018
Checklists & Questionnaires

Internal Audit Department: Quality Assurance Review Customer Interview Questions

The questions included in this document can be used to perform a quality assurance review (QAR) of an internal audit dep...
Subscriber Content
Mon, May 28, 2018
Risk & Control Matrices - RCMs

Invoice the Customer RCM

This document outlines risks and controls common to the invoice the customer process in a risk control matrix (RCM) form...
Subscriber Content
Mon, May 28, 2018
Checklists & Questionnaires

Marketing and Selling Internal Audit Checklist

This internal audit checklist includes key factors to help internal auditors market and sell their services better and i...
Subscriber Content
Mon, Feb 12, 2018
Checklists & Questionnaires

Internal Audit Department – Quality Assurance Review Customer Survey

This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit depar...
Subscriber Content
Mon, Feb 5, 2018
Policies & Procedures

Warranty Policy

This sample policy establishes a methodology for determining and calculating warranty rates, warranty accrual, and analy...
Subscriber Content
Mon, May 8, 2017
Audit Programs

Freight Management Audit Work Program

The purpose of this audit work program is to understand and evaluate the freight management process.
Subscriber Content
Mon, Nov 2, 2015
Audit Programs

Customer Service and Support Renewal Audit Work Program

This audit program provides steps to review the overall effectiveness of the customer service and support renewal functi...
Subscriber Content
Mon, Aug 24, 2015
Audit Programs

Customer Care and Order Fulfillment: Control Analysis and Segregation of Duties Audit Work Program

This work program evaluates the adequacy of internal controls in the customer order fulfillment and cash handling proces...
Subscriber Content
Mon, Jun 15, 2015