Customer Satisfaction

The questions and leading practices included in this tool can be used to assess and improve a company's customer service...

This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...

This tool features several leading practices to assist with warranty and field services process improvement.

Protiviti Associate Director Michael Allenson explains why the internal customer experience (iCX) should be more popular...

This article offers valuable KYC tips and lists several questions AML compliance officers can address to redirect their ...

The purpose of this sample policy is to ensure that all items manufactured by an organization are given the necessary pr...

This article provides a list of questions that can be used to stimulate a discussion on operational resilience at the bo...

This report provides a blueprint for adopting more efficient and effective "know your customer" (KYC) processes that imp...

This article is the second of a three-part series sharing what Protiviti and Robert Half learned from a recent CFO panel...

In this article, Protiviti Managing Director Rick Childs takes a look at the risk issues affecting the consumer products...

This article provides an overview of data governance as an essential business exercise, presents some strategic opportun...

This questionnaire sample includes questions that can be addressed when evaluating an organization's sales planning and ...