The following 58 items are listed by Content Data.
Policies & Procedures
Customer Concerns Handling Policy
The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
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Methodologies & Models
Merchandise Procurement Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s merchandise procurement process ...
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Policies & Procedures
Sales Process Policy
This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...
Subscriber Content
Methodologies & Models
Community Relations Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s community relations process and ...
Subscriber Content
Benchmarking Tools
Customer Service Risk Key Performance Indicators (KPIs)
The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Benchmarking Tools
Pricing Risk Key Performance Indicators (KPIs)
This document includes leading practices and questions an organization should consider when developing its pricing strat...
Subscriber Content
Benchmarking Tools
Sales Compensation Leading Practices
This tool features several leading practices to assist with evaluating and improving an organization’s sales compensatio...
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Benchmarking Tools
Warranty and Field Services Leading Practices
This tool features several leading practices to assist with warranty and field services process improvement.
Subscriber Content
Benchmarking Tools
Develop Public Relations Program Key Performance Indicators (KPIs)
This tool contains leading practices and key performance indicators companies should consider when creating their public...
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Checklists & Questionnaires
Quote-to-Cash Scoping Questionnaire
This sample questionnaire can be used to assess the process associated with quote-to-cash management.
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Risk & Control Matrices - RCMs
Develop Sales and Marketing Strategy Risk and Control Matrix (RCM)
This document outlines risks and controls common to the sales and marketing strategy process in a risk control matrix (R...
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Risk & Control Matrices - RCMs
Manage Customer Orders: Sales Approval Process Risk and Control Matrix (RCM)
This document outlines risks and controls common to sales approval during the ‘‘manage customer orders’’ process in a ri...
Subscriber Content