ByProtiviti KnowledgeLeader

Change Management Best Practices

Change management risks often arise from employee resistance, ineffective communication and insufficient planning. Resistance is a common challenge, as employees may fear the unknown, feel threatened by changes to their roles or lack understanding of the benefits of the transformation. This resistance can manifest as decreased morale, productivity or outright refusal to adopt new processes. Ineffective communication exacerbates these issues by creating confusion, spreading misinformation or leaving employees feeling disconnected from the change process. Additionally, poor planning or inadequate alignment with existing systems can lead to operational disruptions, missed deadlines and wasted resources. These risks are further heightened when leadership fails to provide clear direction or support, leaving teams uncertain and unmotivated.

To address these risks, companies must adopt a proactive and inclusive approach to change management. Transparent communication is essential, ensuring employees understand the reasons for the change, its benefits and how it will impact them. Regular updates and opportunities for feedback help build trust and engagement throughout the process. 

1. SAP Change Management Review Audit Report

Identify, define and mitigate risks associated with unauthorized changes in the SAP environment with this sample audit report. 

Provides a comprehensive assessment of SAP change management processes, utilizing the Software Engineering Institute (SEI) Capability Maturity Model (CMM) as a benchmark.

2. IT Change Management Policy

Ensure modifications to IT assets are consistently recorded, assessed, authorized, tested and implemented in a systematic and risk-mitigated manner.

Manages and controls changes within an organization's information technology (IT) infrastructure. 

3. Process and Controls Change Management Guide

Use the key roles and responsibilities in this guide to manage changes in processes and controls.

Underscores the importance of systematic documentation and communication in effecting changes, whether they pertain to SOX, corporate standard processes, or local business processes and controls.

4. Technology Change Management Audit Report

Audit insights and IT change management best practices for you to consider.

Offers insight into technology change management practices and strategies and identifies strengths and improvement opportunities.

5. IT Change Management Review Memo

Summarizes the findings of an internal audit review of an organization’s IT change management process.

Confirms the company’s change management process is mature with minimal opportunities for improvement.

6. Change Management Capability Maturity Model (CMM)

Measure the maturity of your organization’s change management process and assist its progress from the initial/ad-hoc state toward the optimized state.

Showcases an optimized organization’s methodologies are continuously improved enterprisewide.

7. Executive Sponsorship Change Management Questionnaire

Questions to consider for effectively managing all essential elements of organizational change in an executive sponsorship.

Asks: What does your finance function cost as a percentage of revenue? Do you know why your cost may differ from the first quartile threshold of 1% of revenue?

8. Furlough Planning: An Art and a Science Supported by Technology and Sound Change Management

Benefits of furlough planning and questions senior leaders should consider as they shape a furlough strategy going forward.

Outlines the benefits of furlough planning and provides questions senior leaders should consider as they shape a furlough strategy going forward.

9. IT Change Management Process Questionnaire

Use the questions included in this tool to ensure that all changes to IT resources and infrastructure configurations are carried out in a planned and authorized manner.

Asks: Do you have enterprisewide change management standards? How are the change management standards communicated to IT personnel?

10. Systems Development Lifecycle (SDLC) and Change Management Policy

Procedures for requesting and approving changes to your company’s IT infrastructure prior to change installation or implementation.

Promotes a controlled environment around change management procedures for your company’s IT systems and applications.

0 Comments