Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to certificaterequest.skillsoft.com to request the certificate.

There is a science behind communication, including how we react neuro-physiologically to others – through verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally.

In this course, you’ll learn about the art and science of communication. You’ll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You’ll also learn the basic principles of assertive communication that are positive and not aggressive.

This course was developed with experts in the subject matter provided by the International Institute for Analytics (iianalytics.com).

Learning Objectives:

Upon completion of this course, you will be able to:

• Identify situations that benefit from sharing communication responsibility
• Recognize behaviors that promote making connections with people
• Identify ways to show interest when communicating with others
• Categorize questions that help to strengthen a communication connection
• Identify the basic principles of assertive communication
• Recognize ways of connecting with your audience

Estimated Course Duration: 20 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Communications and Marketing

Program Level: Basic

Advance Preparation/Prerequisites: None

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].

CONTINUING PROFESSIONAL EDUCATION CREDITS

Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.