Creating a Plan for Performance Management (KLplus CPE Course)

hot air balloon flying in night sky
Learn About the Factors Involved in Successful Performance Management

Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to to request the certificate.

Do you know if your team's goals are consistently being met or if employees are always performing at their peak? Do you dread difficult conversations when there's a performance problem that needs to be addressed? Effectively managing performance can help avoid the termination of employees and boost productivity at all levels of your organization. Challenging and engaging top performers is key, as these high achievers are very valuable to the company and may terminate their contracts to seek challenges elsewhere.

In this course, you'll learn about the factors involved in successful performance management. You'll explore the phases of the performance management process, critical success factors and key performance indicators. Finally, you'll learn about identifying key job requirements when creating a role profile.

This course was developed with experts in the subject matter provided by the International Institute for Analytics (

Learning Objectives:

Upon completion of this course, you will be able to:

  • Identify the factors of successful performance management
  • Recognize how a performance management system increases productivity and organizational success
  • Recall the five phases of the performance measurement process
  • Recognize the four types of critical success factor
  • List the characteristics of effective key performance indicators
  • Identify the key job requirements summarized in a role profile

Estimated Course Duration: 24 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Business Management and Organization

Program Level: Basic

Advance Preparation/Prerequisites: None


Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].



Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: