Tony Abel, Protiviti Managing Director, and Ben Franjesevic, Protiviti Associate Director
The implementation and scaling of RPA is a structured and specialized process. Governance — the establishment of policies, and the implementation and monitoring of those policies under a governing body — is a foundational component of any RPA program. RPA program governance is not unlike the governance of other technologies. It requires a clear strategy, effective risk management, discipline and commitment, good documentation and information sharing, and regular self-evaluation.
This article explains how robotic process automation (RPA) at scale requires good governance to enable success while helping to mitigate associated risks.