Organizations can use the best-practice general steps included in this document to conduct an appeals and grievances audit. 

Sample audit steps include:

• Identify key stakeholders and decision-makers
• Confirm and communicate the straw man operating model and key actions
• Define structures and roles of appeals and grievances for transformation
• Confirm drivers of change and perform a diagnostic review of the current state
• Review existing documentation/data gathering of the current process (e.g., workflows and policy and procedure documents)
• Conduct walk-throughs for people, processes and technology
• Assemble the transformation road maps
• Determine if a steering committee should be established