Strong lender relationships don’t just support financing, they shape an organization’s ability to manage risk, control costs and execute strategy. This Build Lender Relationships Key Performance Indicators (KPIs) tool explores how treasury and finance leaders can systematically evaluate and strengthen banking and lender relationships using clear, objective performance measures. It explains why world‑class organizations deliberately limit the number of lenders they work with while demanding higher service quality, pricing transparency and strategic support in return. By focusing on measurable indicators such as credit availability, service responsiveness, pricing competitiveness and institutional stability, this tool shows how organizations can distinguish high‑value lenders from underperforming partners. It also highlights the importance of open communication, regular performance assessments and proactive engagement to move relationships beyond transactional banking toward true financial partnerships.

Leading practices include:

• Evaluate the pricing and quality of financial services and relationships to ensure that the company is getting superior performance from its suppliers.
• Periodically assess lender relationships to ensure that they support execution of the business strategy.
• Manage exposure to bank vulnerability risk and optimize the number of bank relationships.