Desktop Management Audit Work Program

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Auditing Desktop Management Processes: A Sample Work Program

This sample desktop management audit work program document outlines steps to audit the process used to deploy software to desktop computers. The tool covers various critical areas, including risk indicators of potential problems, such as inconsistent software versions and lack of formal license management, and the potential impacts of inadequate management, like excessive costs and impaired user productivity. It also includes detailed project work steps for technology leverage, tactical alignment, stability and reliability, processes, results management, and human capital.

Organizations can assess software delivery technology, asset management, service-level agreements, performance metrics, and the skills and competencies of desktop management personnel. The tool helps in identifying discrepancies between service-level agreements and actual performance, understanding the relationship between desktop management and other IT functions, and ensuring that desktop environments are standardized and up to date.

Risk indicators of potential problems include:

  • Different versions of the same software exist around the organization.
  • Users are the last to find out about changes to their desktops.
  • Upgrades are performed on an ad-hoc basis.
  • Software deployment takes an excessive amount of time.

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