This policy specifies the actions to take when processing freight claims for shipments where the carrier has lost and/or damaged goods during shipment or where there is a shortage in the delivered goods.

Some of the procedures outlined in this policy include: check the bill of lading (BOL) for the carrier name and shipping date to verify that the claim will be processed for the correct carrier, and each freight claim should be a separate set of documents with the BOL, proof of delivery (POD), invoice, etc. beneath and attached. The credit notes should be printed and on top of the claims (and in the same order as the claims).