Returns Management Audit Work Program

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This work program focuses on transaction and controls testing for a company's returns management process. Overall efficiency of the process is considered, along with performance metrics, authorization, cycle time, quality control, receiving controls and segregation of duties.

Audit objectives include: evaluate controls in place to ensure the proper approval and accurate/timely processing of customer requests to return product/materials; evaluate the overall efficiency of the returns management process; analyze the flow of communication between sales, order administration and warehouse teams; and provide the management team with cost effective suggestions to improve the general control environment and increase operating efficiency.

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