The questions and leading practices included in this tool can be used to assess and improve a company's customer service...

This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...

This tool features several leading practices to assist with warranty and field services process improvement.

Protiviti Associate Director Michael Allenson explains why the internal customer experience (iCX) should be more popular...

This article offers valuable KYC tips and lists several questions AML compliance officers can address to redirect their ...

The purpose of this sample policy is to ensure that all items manufactured by an organization are given the necessary pr...

The focus on customer relationship management (CRM), also known as customer care or customer service, has b...

Social Media Risk: What it Means to Your Risk ProfileSocial media platforms and applications have been impl...

This audit report evaluates the control adequacy and operational effectiveness of the sales order processing cycle.

This document outlines risks and controls common to the invoice the customer process in a risk control matrix (RCM) form...

Fraud is the intentional perversion of truth in order to induce another to part with something of value or ...

This internal audit checklist includes key factors to help internal auditors market and sell their services better and i...