Customer Satisfaction

The following 90 items are listed by Content Data.

Articles

Navigating the Digital Evolution: Uncovering Governance Challenges and Strategies for Successful Transformation

A look at the challenges organizations face in the ever-evolving digital landscape and the shortcomings of current gover...
Subscriber Content
Mon, Apr 1, 2024
Policies & Procedures

Order Management Policy

This sample policy outlines procedures to be followed by the customer service team when processing orders.
Subscriber Content
Mon, Feb 19, 2024
Articles

Dwolla CEO: Open Banking, Embedded Finance to Transform the User Experience

Dwolla CEO Dave Glaser and Protiviti’s Nathan Hilt discuss how emerging technologies and the new infrastructure that eme...
Subscriber Content
Mon, Feb 5, 2024
Performer Profiles

Westpac Group: Refocusing for Relevance

Scott Kieran, Westpac Group’s Chief Audit Executive, discusses how his team has become a well-run, more technology-enabl...
Subscriber Content
Mon, Dec 11, 2023
Checklists & Questionnaires

Internal Audit Feedback Questionnaire

Utilize our sample internal audit feedback survey to evaluate IA performance and boost satisfaction enterprisewide.
Subscriber Content
Mon, Nov 6, 2023
Policies & Procedures

Customer Credit Policy

The guidelines in this policy can be used to establish customer credit limits, the credit hold and release process, and ...
Subscriber Content
Mon, Oct 30, 2023
Articles

The Digital Currency Revolution Is Upon Us. Only the Global Economy Is at Stake

Governments are eager to position themselves for the next stage of the digital revolution in financial services by issui...
Subscriber Content
Mon, Oct 30, 2023
Articles

Metaverse 2030: Defining the “Next Internet” and Finding Ways for Businesses to Thrive in It

New metaverse threats — like invisible-avatar eavesdropping and the cloning of voice and facial features via avatars — w...
Subscriber Content
Mon, Sep 11, 2023
Guides

Human Resources Risk Management Guide

This guide discusses the best-practice elements and processes related to identifying and managing human resources&n...
Subscriber Content
Mon, Sep 4, 2023
Articles

Protiviti Insurance Experts Discuss the Future of Asset Protection in the Metaverse

Read the highlights of a panel discussion on the future of asset protection in the metaverse, hosted by Protiviti insura...
Subscriber Content
Mon, Sep 4, 2023
Audit Reports

Customer Relationship Management Assessment Report

Auditors can use this audit report template to assess and improve their organization’s customer relationship management ...
Subscriber Content
Mon, Aug 28, 2023
Articles

The Metaverse in 2040? Buckle Up for a Bumpy Ride, Says Elon Professor and Pew Researcher

Protiviti’s Joe Kornik and renowned tech futurist and metaverse expert Janna Anderson offer a sneak peek of a forthcomin...
Subscriber Content
Mon, Aug 7, 2023