The following 94 items are listed by Content Data.
Methodologies & Models
Customer Relationship Management Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Policies & Procedures
Customer Concerns Handling Policy
The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Subscriber Content
Articles
Attack Operational Inefficiencies to Align With Strategy and Optimize Costs
This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...
Subscriber Content
Blog
Organizational Risk Assessment — Performed the Right Way
Risk Assessment DefinedWhat is risk assessment? Risk assessment is the identification and analysis of relev...
Performer Profiles
TrueBlue Inc.: Focusing on Customer Service to Increase Versatility and Flexibility to Help Stay Resilient
TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...
Subscriber Content
Blog
Achieving High Customer Satisfaction: Processes and Procedures for Businesses
A question that companies regularly ponder: Why is customer satisfaction so important? Simply put, customer...
Newsletters
Determining the Digital Investment Question in the Boardroom
This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content
Benchmarking Tools
Customer Service Risk Key Performance Indicators (KPIs)
The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Benchmarking Tools
Customer Fraud Risk Key Performance Indicators (KPIs)
This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...
Subscriber Content
Benchmarking Tools
Warranty and Field Services Leading Practices
This tool features several leading practices to assist with warranty and field services process improvement.
Subscriber Content
Articles
Excellence Starts at Home: Why CEOs Should Hold Functional Leaders Accountable for Serving Their Internal Customers
Protiviti Associate Director Michael Allenson explains why the internal customer experience (iCX) should be more popular...
Subscriber Content
Articles
Know Your Customer: It’s All About Risk
This article offers valuable KYC tips and lists several questions AML compliance officers can address to redirect their ...
Subscriber Content