The following 85 items are listed by Content Data.
Blog
Achieving High Customer Satisfaction: Processes and Procedures for Businesses
A question that companies regularly ponder: Why is customer satisfaction so important? Simply put, customer...
Newsletters
Determining the Digital Investment Question in the Boardroom
This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content
Benchmarking Tools
Customer Service Risk Key Performance Indicators (KPIs)
The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Benchmarking Tools
Customer Fraud Risk Key Performance Indicators (KPIs)
This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...
Subscriber Content
Benchmarking Tools
Warranty and Field Services Leading Practices
This tool features several leading practices to assist with warranty and field services process improvement.
Subscriber Content
Benchmarking Tools
Channel Effectiveness Risk Key Performance Indicators (KPIs)
Use actionable strategies and KPIs to improve channel effectiveness, reduce risks and strengthen supply chain performanc...
Subscriber Content
Policies & Procedures
Standard Shipping and Packaging Policy
The purpose of this sample policy is to ensure that all items manufactured by an organization are given the necessary pr...
Subscriber Content
Blog
Customer Service: Business Risks You Need to Know
The focus on customer relationship management (CRM), also known as customer care or customer service, has b...
Blog
Social Media Risk: What it Means to Your Risk Profile
Social Media Risk: What it Means to Your Risk ProfileSocial media platforms and applications have been impl...
Blog
How To Minimize Customer Fraud Risk
Fraud is the intentional perversion of truth in order to induce another to part with something of value or ...
Checklists & Questionnaires
Marketing and Selling Internal Audit Checklist
This internal audit checklist includes key factors to help internal auditors market and sell their services better and i...
Subscriber Content
Audit Programs
Customer Care and Order Fulfillment: Control Analysis and Segregation of Duties Audit Work Program
This work program evaluates the adequacy of internal controls in the customer order fulfillment and cash handling proces...
Subscriber Content