The following 97 items are listed by Content Data.
Articles
Protiviti’s Jonathan Wyatt: Personal Transport Will Drive Future Cities’ Success
A conversation with Protiviti’s Jonathan Wyatt and Joe Kornik about mobility and how we’ll move around in cities in 2030...
Subscriber Content
Articles
Robert Half Chief Digital Officer: Connecting and Collaborating Will Be Critical in 2035
Explore why connection and collaboration will define success by 2035, with executive insights on leading digital transfo...
Subscriber Content
Articles
Human Capital Exec: The Future Cannot Be an Accident — Plan Now for the Culture You Want in 2030
Learn why the future of human capital must be intentionally designed today, with executive insights on building a resili...
Subscriber Content
Articles
WarnerMedia’s Global Head of Equity and Inclusion: "Brain Diverse" Organizations Will Rule the Future
Learn why inclusive organizations drive innovation and performance, with executive insights on equity, inclusion and the...
Subscriber Content
Methodologies & Models
Customer Relationship Management Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Policies & Procedures
Customer Concerns Handling Policy
The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Subscriber Content
Articles
Attack Operational Inefficiencies to Align With Strategy and Optimize Costs
Improve performance management by tackling operational inefficiencies, aligning processes with strategy, and optimizing ...
Subscriber Content
Blog
Organizational Risk Assessment — Performed the Right Way
Risk Assessment DefinedWhat is risk assessment? Risk assessment is the identification and analysis of relev...
Performer Profiles
TrueBlue Inc.: Focusing on Customer Service to Increase Versatility and Flexibility to Help Stay Resilient
Learn how TrueBlue strengthened customer service to boost versatility and flexibility, helping the organization stay res...
Subscriber Content
Blog
Achieving High Customer Satisfaction: Processes and Procedures for Businesses
A question that companies regularly ponder: Why is customer satisfaction so important? Simply put, customer...
Newsletters
Determining the Digital Investment Question in the Boardroom
This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content
Benchmarking Tools
Customer Service Risk Key Performance Indicators (KPIs)
The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content